Refund policy


To make your Girl ideas experience as smooth as possible, I will assist you and answer your questions with my suggestions from the beginning until you receive your dress. But this is not the end. Also If you would have any question or issue about your dress after you receive it, just let me know and I will be keep in touch with all my care. You will also find many answers in my following policy about my after sale process.

When you will receive your dress, if something makes you unhappy, You must let me know about it in 3 DAYS after you receive your package and let’s talk and understand what is the issue.

We have an easy return/exchange process! You may return this item for a full refund (excluding shipping charges).

A. Product must be unworn and only tried on for fit and sizing (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc.)
NO Refund : Worn, Perfumed or Altered garments.
B. Item must be returned(means applied and started to return)within 5 days of accepting the delivery. It is buyers' responsibility to pay the return or exchange postage.
NO Refund : Over 5 Days still not returned.
C. When you making a return, please include a note with your name, address, and order number,a brief explanation of the reason for the return.

(FOR CUSTOM SIZE AND CUSTOM ORDERS)
We are professional tailors, all of my Professional Effort and Care is to make Your Dress fit You well and the most important part of providing this is taking the most accurate measurements. That's why, It's very IMPORTANT for me if you follow my measurement instructions.
However, Due to Nature of Custom Orders, when you receive your dress you may need some alterations. I suggest you to plan for alterations with help of a local tailor and YOUR BUDGET ACCORDINGLY.


Custom Orders are not refundable.
Definition of Custom Order: All Orders made in Custom Measurements or with Custom Requirements are Custom Orders.

Please Note:
Although I attempt to represent online colors as accurately as possible, I cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.

Please feel free to contact me at formaldresses119@gmail.comfor any of your questions.