Production lead time: 15-30days (base on different style)
Shipping way: DHL, UPS, TNT,
Delivery time: 7-10days
In order to help you to get your return/refund smoothly, please read below policies carefully in advance.
Please Note: We reserve the right not to accept the returns without prior approval from our Customer Service.
In this case, please upload some persuasive pictures or video, once it is verified, you can either send it back to exchange for the correct item or return it back for full refund.
In this case, if you also like the color we send you and are willing to keep it,we would like to make some compensation for this. Or you can exchange it under our charge.
Please Note: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric. So we won't take this as wrong color case, hope you can understand.
If the dress is fine but you just don't like it anymore:
We do not accept return just because customers do not like the item you received even it is right for everything.
We do not accept cancellation of orders in the production process, if the cancellation，only get a partial refund
Custom sizes and custom colors are not returnable
We don't accept returning for following cases:
1)Custom-made items ( Note : Custom sizes and custom colors are not returnable )
2)Items that have been worn, changed or damaged like altered, dyed, etc Please contact us first when there is any problem with items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When you return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Process of Returning:
1) Contact our customer service within 2days from the day you received your item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. More than two days, we have the right to refuse to return.
2) Once Customer Service has approved your request, they will send a Product Return Form to you. Please fill the form and send it together with the item back to us as soon as possible.
3) Once received the package, your return will be processed within 5 business days. Items returned in unacceptable condition we will not process as refunds.
4) All returns costs (customer bears the shipping cost)
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now